Return & Exchange Policy
Clear, simple, and made to ensure a smooth experience with every order.
Eligible Cases for Return or Exchange
• Product arrived damaged or defective
• Wrong item delivered
• Clear issue with the product upon delivery
Request Timeframe
• Must contact us within 24 hours of receiving your order
• Requests after this period cannot be processed
Conditions
• Product must be unused
• Packaging must be sealed and intact
• A clear photo showing the issue is required
Not Eligible For Return/Exchange
• Opened or used products
• No clear defect or issue
• Change of mind or taste preference (coffee is a consumable product)
Exchange Process
• Product will be replaced with the same item or equal value
• Shipping takes 3–5 business days
Refund Process
• Refund issued via the original payment method
• Processed within 5–7 business days after inspection
