Shipping policy

1. Order Confirmation Before Shipping

After placing your order, our team will contact you to confirm:

Your name and phone number
Full shipping address
Product details and quantity

Your order will only be shipped after confirmation.

2. Received an Issue with Your Order?

If your order arrives with any issue (damaged or incorrect product), you have the full right to رفض الاستلام (refuse delivery).

In this case:

We will replace the product or issue a full refund
Shipping fees will be fully covered by us

3. Refusing Delivery Without a Valid Reason

If the order is refused without any issue:

Shipping fees (both ways) will be charged to the customer

4. Need Help?

If you have any questions or concerns, feel free to contact us before taking any action.

Our team is ready to support you and resolve any issue as quickly as possible.

📲 WhatsApp Support Available